Cricxobet Support Team 24 hours a day, 7 days a week Here for you. Live Chat responses in as little as 2–3 minutes.
From opening an account to making a withdrawal – we're here to help every step of the way.
Find a solution to your issue in any of the categories below
Registration, login, password changes & KYC verification
12 GuidesGuides for bKash, Nagad, Rocket & bank transfer
9 GuidesWithdrawal methods, processing times & troubleshooting
8 GuidesClaiming bonuses, rollover conditions & expiry details
11 GuidesHelp with Sports Betting, casino games & live dealer
15 guidesAccount security, two-factor authentication & suspicious activity
7 GuidesTroubleshooting the mobile app, website loading issues & technical problems
6 guidesVIP tiers, points system & High Roller benefits explained
5 guidesIf you can't find a solution in our guides, our support team is always on hand to help.
The fastest way to get help. Our agents respond instantly in Bangla.
For complex issues or documents, reach out via email. Describe your issue in as much detail as possible.
Prefer to talk? Submit a callback request and we'll call you back at a scheduled time.
Most frequently asked questions & answers
Go to the cricxobet registration page and fill out the form with your mobile number and password.
Verify your number using the OTP sent to your mobile. If you don't receive the code, wait 30 seconds and try again.
Enter your name, address, and date of birth. Some features will be restricted until KYC is completed.
Once your account is active, make a deposit to start playing and claim your welcome bonus.
Deposits typically Instant Yes. If your balance hasn't been credited within 30 minutes, contact Live Chat with your transaction ID.
Go to the Wallet section, select bKash, Nagad, or Rocket, and enter the amount.
Send money to the designated merchant number. Include your User ID in the payment reference.
Submit the deposit form with your transaction ID and your balance will be credited.
Before requesting a withdrawal, make sure your rollover requirements have been met. An incomplete rollover may temporarily place your withdrawal on hold.
Go to your account dashboard and click 'Withdraw'.
Submit a request with your mobile banking number and the amount.
Funds typically arrive within 1–6 hours. For VIP members, the processing time is 5–15 minutes.
Cricxobet bonus offers are updated regularly. To see the latest promotions, Promotions Page Visit now.
For example, if you receive a ৳1,000 bonus with a 5x rollover, you'll need to place ৳5,000 in bets before you can make a withdrawal.
Most bonuses are valid for 7 to 30 days, with the validity period starting as soon as the bonus is activated.
For any game-related issues, take a screenshot. This helps the support team resolve your problem faster.
Clear your browser cache, try a different browser, or switch from mobile data to WiFi.
If a match is cancelled, the full stake for that bet will be refunded to your main balance. This can take up to 24 hours.
Minor hiccups are part of online betting and casino gaming — it happens to everyone. Whether you can't log in, hitting an error on deposit, or a bonus hasn't shown up in your account, getting a quick fix matters. That's exactly why cricxobet's Help Center exists.
Our goal is to make sure you're never stuck for long. That's why we offer support through three separate channels – Live Chat, email, and callback. Best of all, everything is available in Bengali – just type in Bengali on your mobile, no need to explain yourself in complicated English.
Account issues are the most common type of query. Forgetting your password or being unable to log in can usually be resolved on your own. To reset your password, click the 'Forgot Password' link on the login page and you'll receive an OTP on your registered mobile number. Enter a new password and you're good to go.
Don't panic if your account gets locked suddenly. This usually happens when the system detects a suspicious login attempt and locks the account automatically as a security measure. Just reach out via live chat and verify your identity — you'll regain access right away.
KYC — or Know Your Customer verification — can feel like a hassle, but it's there to protect you. cricxobet wants to make sure the account is being used by its rightful owner. Without completing KYC, large withdrawals may be put on hold.
For KYC, simply upload photos of the front and back of your National ID card. You may also be asked to submit a selfie. The entire process typically takes 24 to 48 hours to complete.
If your balance doesn't update after a deposit, note down the transaction ID right away — you'll find it in your bKash or Nagad message. Then head to cricxobet's live chat and share the ID. It's usually added manually within 15 to 30 minutes.
There are a few common reasons a withdrawal may be rejected: unmet rollover requirements, incomplete KYC, or an incorrect mobile number. Confirming these details in advance will usually ensure a smooth withdrawal.
Slow website loading or a game cutting out mid-session is usually caused by your browser or internet connection. Start by clearing your browser cache and refreshing the page. If the problem persists, try incognito mode. If that doesn't help either, contact the support team.
If you're having trouble playing on mobile, try switching from WiFi to mobile data or vice versa — network issues are often the culprit. cricxobet's website runs smoothly on all modern mobile browsers.
Another key section of the Help Center is Responsible Gaming support. If you feel your play is getting out of control, you can set your own deposit limits or session limits. A temporary break or self-exclusion is also available if needed. These options can be found in your account settings or activated through the support team.
Keep in mind: Don't hesitate to reach out to the support team with any issue. cricxobet's support team handles every case with complete confidentiality.
Quick answers to the most common questions